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An accident is defined as any damage involuntarily suffered to the property insured as a result of a suddenly occurring external factor caused by the insured.
Annual Percentage Rate – A percentage calculation that reflects the total cost of a loan (interest plus all fees) on an annual basis.


The amount payable in respect of a covered claim.
A charge that may be made by your insurer if repairs covered by your policy result in your item ending up in a considerably better state than it was before.
An independent insurance expert who will provide you with impartial insurance advice on a wide range of insurance related matters.
Buildings Insurance
Buildings insurance covers damage to buildings including fixed glass, sanitary ware and signs, landlords’ fixtures and fittings, central heating systems, and concrete, paved or asphalt forecourts, yards and terraces.
Business Interruption Insurance
Insurance against loss of net operating profit, fixed costs, staff costs, etc. arising from damage to property caused by fire, natural forces etc.


Certificate of Insurance
Evidence of the existence of insurance as required by law e.g. Employers Liability Insurance.
Change in Personal Circumstances
If your circumstances change at any time during this policy term, please notify us immediately in writing. If you do not do so your policy may be affected. The following are some examples of circumstances that you must tell us about: • You have named drivers on your policy who gain a conviction or • You permanently retire, irrespective of the reason, from work; or • You change the nature of your work.
Change of Employer
Your cover is completely portable between jobs. However if you need to make a claim for unemployment you must have been in continuous work for 6 months prior to the claim. Please feel free to contact us to discuss your individual circumstances. Remember that any change in your circumstances should be notified to 1Stop Insurance Company Limited - there may be an affect on any future claim.
Change of Ownership
In the case of insurance against loss or damage or Liability insurance, the insurance contract can be transferred to the buyer if ownership of the insured items changes, unless the buyer makes use of the right of termination within 14 days.
Formal request for payment, usually requiring completion of a claim form.
Insurance agents receive commission for the inception and renewal of insurance contracts. The amount of commission depends on the line, type of contract and amount of premium paid.
Comparison Websites (why we are not included)
The charges applied to other insurance providers to be included on many of these sites are very high and by definition do not always show the most competitive. We keep our insurance premiums at these very low levels by keeping our costs to the absolute minimum and taking a greatly reduced commission. Although we would like to be included we are not prepared to pass on these costs to our clients in increased premiums
The FSA Compensation Scheme. If 1 Stop Insurance Co Ltd are unable to meet their liabilities you may be entitled to compensation from the FSA Compensation Scheme (FSCA) who can be contacted at 7th Floor, Lloyds Chamber, Portsoken Street, London E1 8BN
Although we set ourselves high standards, if we do not meet your expectations and you are dissatisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible Step 1. Please contact or write to the Managing Director, 1 Stop Insurance Company Limited, Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT. Tel 020 8648 8868 or Skype Insuranceman1 or email to Step 2. If you are still not satisfied with the way we have dealt with your complaint you can ask the Financial Ombudsman Service to review your case. You can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800.
Compulsory Insurance
The law requires certain risks to be insured. These include Private Motor, Third Party and Employers’ Liability.
Rules stated within the policy that you and the insurer must abide by.
The precise description of an insured risk in the insurance contract that determines those losses or occurrences in the event of which insurance benefits are due.
Current Market Value
The amount required for repurchase of an item or rebuilding of a building, minus depreciation due to wear and tear or other causes (material value). As a rule, however, the replacement value is used as the sum insured for Property insurance.


Damage Caused by Natural Forces
Damage caused by natural forces such as floods, storms, hail, earthquake, pressure of snow, or landslides can be covered by Property insurance usually after the deduction of a deductible.
Damage to Goods in the Custody or Control
Damage to goods belonging to third parties which are used, transported, stored or handled by the policyholder, his/her employees or relatives is usually not covered by Liability insurance. This can usually be covered under a Property insurance policy.
Date of Issue
Date shown on the quote or policy certificate as to when it was issued.
A deductible or excess is the fixed amount agreed in the insurance policy that is paid by the insured per claim or per period.
A written record of an entire process.
Dual Insurance
Dual insurance occurs when, in the case of insurance against loss or damage, the same items are insured against a certain risk under more than one insurance policy. In the event of loss or damage the benefits paid by the insurer will be reduced by the amount of the dual insurance.
Due Diligence
You are obliged to exercise due diligence. The infringement of self-evident loss prevention measures may result in a reduction in insurance benefits.
Duration of Policy
This is the number of months for which the policy cover will run. Please note there are no days of grace. At the renewal date of your policy all cover ceases unless the renewal premium has been received before that deadline.
Duty to Minimise Loss
In the event of a claim you must do everything possible to restrict the damage as far as possible, and in particular to avoid any consequential damage.


Employers’ Liability
An employer’s legal responsibility to protect employees in the event of injury whilst at work.
A written alteration or addition to the standard printed policy wording.
An amount paid by you towards a claim.
Any event or circumstance or item not insured.
Exclusions All Risks
In an All Risks insurance contract, the exclusions in the insurance contract are based on the principle that ‘everything that is not specifically excluded from the insurance is considered to be included’. This should prevent any queries arising regarding the intention of the wording to pay in any circumstance giving rise to an insurance claim.
Expiry Date
The time and date on which cover ceases.
Expiry of Claims
The expiry period for claims arising from the insurance contract varies dependent on the type of claim and policy wording.


Financial Loss Insurance
This covers financial loss as a result of an insured event. Examples of this insurance are Liability insurance, Legal Expenses insurance and Business Interruption insurance.
Financial Services Authority
1 Stop Insurance Consultants Ltd, are authorised and regulated by the Financial Services Authority. Our FSA number is 305497 and our registered address is Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT
Fire Insurance
Fire insurance covers damage caused by fire, lightning or explosion.
Fixed-Sum Insurance
In contrast to insurance against loss or damage, the agreed sum insured is paid out by the insurance company when an insured loss is sustained. Insurance of fixed sums is used in Life insurance, Accident insurance and Health insurance.


General Conditions
The general conditions (GC) set out the rights and obligations of both you and the insurer with regard to all contracts for a specific type of insurance.
General Exclusion
Something which is not covered by the insurance and relates to every section of the Policy. (Look out for these, can be a bit nasty)
Glass Insurance
Glass insurance provides insurance cover against accidental damage to the glass listed in the policy (specified cover) or all glass in the building (unspecified cover).
Gross Negligence
A serious violation of the obligation to exercise due care. This can result in the payment for a liability claim being substantially reduced.


The Insured's place of residence in the British Isles.
Household Contents Insurance
A serious violation of the obligation to exercise due care. This can result in the payment for a liability claim being substantially reduced.


Inception Date
The time and date on which cover starts.
Putting you in the same financial position after the loss as you were in before the loss.
For several lines, insurance is offered with the sum insured adjusted to specific indices (such as the consumer price index).
Insurance Against Loss or Damage
If an insured loss is sustained, the amount of the actual loss is compensated, but this amount may not exceed the agreed sum insured. Insurance against loss or damage is usually included with, among others, Liability insurance, Property insurance and Marine insurance.
Insurance Agreement
An insurance agreement is an agreement between the policyholder and the insurer to pay regular or single premiums and provide insurance benefits in the event of a loss respectively.
Insurance Certificate
In several lines, the insurer issues a confirmation of the insurance contract to the policyholder as proof that insurance cover exists e.g. Employers’ Liability.
Insurance Premium Tax (IPT)
A Government tax on your insurance premium.
Insurance value
The value of the insured item upon conclusion of the insurance contract. This amount usually has to be adjusted during the term of the policy due to inflation, new acquisitions etc., so that the insured sum always corresponds to the replacement value (see Replacement Value and Underinsurance).
Insured Persons
The names that are shown on the quote or policy certificate.
The insurance company.
A Government tax charged as a percentage of premiums.


Level of Cover
The amount up to which the Insured is covered under any particular Section of the Policy.
An event which triggers insurance cover.
Loss Adjuster
Independent professional appointed by the insurer to negotiate claims payment.
Loss Assessor
Independent professional appointed by you to negotiate claims payment.


Term used for moveable items (household contents, goods or furniture) that are not regarded as part of the building or building installations.


No Claims Bonus
A premium discount where no claims have been made in previous years.


Obligation to Notify
You must provide all information necessary for the insurer to analyse the risk and issue an insurance contract.
Overinsurance occurs when the sum insured is higher than the replacement value. In the event of a claim only the replacement value is paid out.


A term describing an event for which insurance cover is provided e.g. fire and theft.
Period of Insurance
The time and date in which the insurance is effective.
Personal Liability Insurance
Personal Liability insurance (individual or family insurance) protects the insured against civil law claims that are brought against them on the basis of statutory liability provisions.
The document describing the cover provided by the insurer.
Policy Schedule
The document which details the cover we will provide you under these terms and conditions.
The customer. A person or company who has bought an insurance policy. Also known as the Insured.
The amount paid by the policyholder to the insurer as a consideration for covering the risk.
Property Insurance
Property insurance covers specified property, which may be damaged or destroyed by events of perils, such as fire, storm or theft.
If you wish to take out insurance you must complete a Proposal. This will form the basis of the contract between you and the insurer.
Proposal Form
If you wish to take out insurance you must complete a Proposal. This will form the basis of the contract between you and the insurer.
An easy-to-read summary of insurance covers.
Public Liability Insurance
Liability insurance protects you from loss or damage resulting from a claim for damages by a third party arising from negligence on your part.


Reinstatement Cover
Reinstatement cover is a form of Property insurance that covers an insured item for its new replacement value if it is lost or damaged. The new item should be substantially the same as but not better than the lost or damaged item.
As the primary or direct insurer the insurance company is often unable to carry the entire risk assumed under an insurance contract itself. It must pass on part of the risk to a reinsurance company (or another direct insurer); this does not affect its relationship with the policyholder. The reinsurer can also pass on risks to other insurers.
Replacement Cost
Replacement value is the value of the insured items at the time when the loss occurred (see also Current Market Value).
Replacement Value
Replacement value is the value of the insured items at the time when the loss occurred (see also Current Market Value).
Riot Insurance
Riot will usually be covered in conjunction with civil commotion and malicious damage subject to the policy's general and special conditions.
The likelihood of incurring misfortune or loss.


A document describing who is insured, what is insured, and the cover provided.
Self Employed (definition of)
• Helping with, managing or carrying on a business in the UK and are liable to pay tax under schedule D Case, I, II, IV or V or the Income and Corporations Taxes Act 1988; or • Paying Class II National Insurance contributions; or • A partner in a Partnership; or • A person who exercises direct or indirect control over a company, or owns more than 10% of the issues share capital of the company • Working for a company and in any way connected with a person who has control over that company (for example, you are one of his or her family)
When an insurer pays a claim.
When an insurer pays a claim.
Special Conditions
In addition to the general conditions (GC), any individual conditions applying to the sections of a policy are set out in the special conditions (SC).
Specific Exclusions
Something which is not covered by the insurance and relates only to a particular section of the Policy . (Again look out for these, can be a bit nasty)
The insurance company that makes the initial payments (e.g. in the case of Motor Liability insurance) has recourse to the person responsible for the loss, or to the policyholder if the loss