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Income Protection Insurance Jargon Buster
BACK TO DAY 1 BACKACHE CALCULATE YOUR NET INCOME CANCELLING THE INCOME PROTECTION POLICY CHANGE OF EMPLOYER CHANGE YOUR INCOME PROTECTION POLICY CHANGE IN PERSONAL CIRCUMSTANCES CHRONIC CONDITION CLAIMING FOR BENEFIT COMPARISON WEBSITES – why we are not included COMPENSATION COMPLAINTS CONTRACT WORKER CONTINUOUS WORK - what it means COOLING OFF PERIOD DANGEROUS Occupations DANGEROUS Sports DURATION of the policy EMPLOYER change EXCLUSION PERIOD EXISTING PAYMENT PROTECTION POLICY FINANCIAL SERVICES AUTHORITY FIREMAN – Eligibility for Accident & Sickness HOW DOES INCOME PROTECTION WORK? HOW DO I KNOW IF I NEED INCOME PROTECTION? INCOME - how to calculate your net monthly INCAPACITY INCIDENT DATE INCOME PROTECTION INSURANCE INVOLUNTARY REDUNDANCY – how this affects your payments INCAPACITY JOBSEEKERS ALLOWANCE - and its affect if you claim JOINT COVER FOR INCOME PROTECTION INSURANCE POLICIES LIEU OF NOTICE PAYMENT MORTGAGE AND LOAN PAYMENT PROTECTION MONTHLY BENEFIT PAYMENTS MONTHLY BENEFIT PERIOD MORTGAGE TRANSFER TO ANOTHER PROVIDER MULTIPLE CLAIMS - for unemployment MULTIPLE CLAIMS - for accident or sickness OCCUPATIONS - dangerous POLICY SCHEDULE POLICE - Eligibility for Accident & Sickness PROBATIONARY PERIOD - how it affects your benefit payments PRE-EXISTING MEDICAL CONDITION PREMIUM PUBLIC SECTOR WORKERS RETURN TO WORK BENEFIT REDUNDANCY PACKAGE (Involuntary) START of COVER SELF EMPLOYED - definition of: SELF EMPLOYED – when eligible to claim for unemployment SELF EMPLOYED – when eligible to claim for accident or sickness SPORTS START OF BENEFIT PAYMENTS - if claims for redundency START OF BENEFIT PAYMENTS - if claim for accident or sickness STATUTORY SICK PAY STRESS TAX TEMPORARY WORK SCHEME TRANSFER IN FROM ANOTHER PAYMENT PROTECTION POLICY UK UNEMPLOYMENT WAITING PERIOD WHY WOULD I USE INCOME PROTECTION INSURANCE? WORKING OUTSIDE THE UK
BACK TO DAY 1 This means that you can make an income protection insurance claim after just 30 or more consecutive days of not working through accident, sickness or unemployment. The income protection insurance claim will then be backdated to the first day of the claim. For example, if your income protection insurance claim starts on the 1st June and you return to work on the 30th June no benefit is payable. However, if this claim extends until the 1st July or later (30 or more consecutive days) then you will receive benefit dating back to the first day of your income protection insurance claim (i.e. 1st June).
Back to day 1 cover should not be confused with the initial exclusion period. For the first 90 days immediately after the start date of the policy you will not be able to make an income protection insurance claim for unemployment (this does not apply to accident or sickness). This exclusion period may be waived if you transfer from an existing payment protection product Top BACKACHE You will not receive incapacity benefit for; Backache and related conditions, including back injuries, which are not supported by medical evidence. Top CALCULATE YOUR NET INCOME If your income varies (e.g. due to fluctuations in your overtime, commission and/or bonus payments) then you would calculate an “average” of your monthly net income i.e. your income after tax and National Insurance. If you are self employed this will mean calculating your net monthly income from an average of your annual income as declared on your self-assessment return for the previous tax year and confirmed by the Inland Revenue. Top CANCELLING THE INCOME PROTECTION POLICY You can cancel this insurance at any time by writing to the insurer. If this is done within the first 14 days of the start date or receipt of the policy terms and conditions (whichever is the later) then they should give you a full refund of any premiums paid – as long as you have not made a claim. If you cancel the policy no further premiums will be collected and no refund of premium will be made. There is no penalty for cancelling your income protection policy. Top CHANGE OF EMPLOYER Your cover is completely portable between jobs. However if you need to make a claim for unemployment you must have been in continuous work for 6 months prior to the claim. Please feel free to contact us to discuss your individual circumstances. Remember that any change in your circumstances should be notified to 1Stop Insurance Company Limited - there may be an affect on any future claim. Top CHANGE YOUR INCOME PROTECTION POLICY If you wish to change the terms of your income protection policy, such as monthly benefit or benefit period, after its inception you would be required to cancel the income protection policy and apply for a new income protection policy. This may have an affect on your premiums if you have moved into a higher age band. Top CHANGE IN PERSONAL CIRCUMSTANCES If your circumstances change at any time during this policy term, please notify the insurers immediately in writing. If you do not do so your policy may be affected. The following are some examples of circumstances that you must tell us about: • You are named on the policy and you choose to give up work; or • You permanently retire, irrespective of the reason, from work; or • You change the nature of your work. Top CHRONIC CONDITION This is a condition that occurs prior to the start date and continues indefinitely, or cannot be cured or eradicated or that recurs or requires treatment. Top CLAIMING FOR BENEFIT Unemployment: You cannot make an income protection insurance claim for unemployment for the first 90 days from the commencement of the policy. Following this, once only initial period you can make a claim after just 30 or more consecutive days of redundancy and when in receipt of Jobseekers Allowance. Please note If you choose to transfer an existing payment protection policy this exclusion period may be waived. Please see “T” for “Transferring In”.
Accident/Sickness: If you are no longer in receipt of your usual salary you can make a income protection insurance claim after just 30 or more consecutive days of not working through accident or sickness, the income protection insurance claim will then be backdated to the first day of the claim. Please note we will treat the first day of your incapacity as the day your doctor confirms you cannot work. Top COMPARISON WEBSITES – why we are not included The charges applied to other insurance providers to be included on many of these sites are very high and by definition do not always show the most competitive. We keep our insurance premiums at these very low levels by keeping our costs to the absolute minimum and taking a greatly reduced commission. Although we would like to be included we are not prepared to pass on these costs to our clients in increased premiums. Top COMPENSATION The FSA Compensation Scheme. If 1 Stop Insurance Co Ltd are unable to meet their liabilities you may be entitled to compensation from the FSA Compensation Scheme (FSCA) who can be contacted at 7th Floor, Lloyds Chamber, Portsoken Street, London E1 8BN Top COMPLAINTS Although we set ourselves high standards, if we do not meet your expectations and you are dissatisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible Step 1. Please contact or write to the Managing Director, 1 Stop Insurance Company Limited, Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT. Tel 020 8648 8868 or Skype Insuranceman1 or email to
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Step 2. If you are still not satisfied with the way we have dealt with your complaint you can ask the Financial Ombudsman Service to review your case. You can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800. Top CONTRACT WORKER To be eligible to apply for income protection insurance you must meet the eligibility criteria as for employees but in order to apply for cover under the unemployment section you must meet the following criteria: Generally at the start date of the policy you must have been working for the same employer for at least 6 months and had your contract renewed at least once. Insurers will then consider a claim only if your current contract is terminated prior to its expiry date. In addition, any monthly benefit will only be paid until that contract would have expired. However, if at the start date of the policy you have been working for the same employer for at least two years and have an annual contract, which has been renewed at least once and has at least six months remaining, we will consider any claim as if you had been in permanent employment. Unemployment Exclusion: If your contract would have expired. Top CONTINUOUS WORK- what it means This means a period of work allowing up to two weeks of being out of work. If you require clarification of this for your own personal circumstances please contact 1 Stop Insurance on 020 8648 8868 to discuss Top COOLING OFF PERIOD You can cancel your income protection insurance at any time by writing to the insurer. If this is done within usually the first 14 days of the start date or receipt of the policy terms and conditions (whichever is the later) then we will give you a full refund of any premiums paid – as long as you have not made an income protection insurance claim Income Protection Insurance Jargon Buster Top DANGEROUS Occupations There are no occupational restrictions such as motorcycle couriers or helicopter pilots with some of our insurers. Top DANGEROUS Sports We do not usually exclude dangerous sports such as rugby, football or horse-riding, etc. Top DURATION of the policy As the policy is not tied to any mortgage or loan it can continue to retirement age Income Protection Insurance Jargon Buster Top EMPLOYER change Your cover is completely portable between jobs, however if you need to make a claim for unemployment you must usually have been in continuous work for 6 months prior to the claim. Please feel free to contact us to discuss your individual circumstances. Remember that any change in your circumstances should be notified to 1 Stop Insurance Company Limited - there may be an affect on any future claim. Top EXCLUSION PERIOD This is the period immediately after the start date during which you will not be able to make a claim for Unemployment. This relates only to unemployment (not to accident and sickness) and applies only once during the first 90 days of the policy. If made redundant within that time you cannot usually claim Top EXISTING PAYMENT PROTECTION POLICY If you already have existing loan or payment protection policies you may “transfer in” (see Transfer in) your cover and then, if you wish, add additional cover for your other monthly outgoings to the maximum benefit allowed.
If you choose not to transfer in please remember that in the event of a claim your total income, including all insurance benefits and state benefits, should not exceed your current net monthly income as declared on your application form and that any amounts above your declared net income may be deducted from your benefit amount. Top FINANCIAL SERVICES AUTHORITY 1 Stop Insurance Consultants Ltd, are authorised and regulated by the Financial Services Authority. Our FSA number is 305497 and our registered address is Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT Top FIREMAN – Eligibility for Accident & Sickness Some Public Sector workers, such as Firemen, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please note that you cannot normally claim benefit unless you are in receipt of Statutory Sick Pay so you would not be able to claim whilst in receipt of full or half pay. Top HOW DOES INCOME PROTECTION WORK? Being unable to work, and the loss of income that incurs, is likely to affect your lifestyle. Income protection insurance is designed to replace your income and reduce the negative effect of your loss of earnings.
Under an income protection policy, you pay regular premiums to an insurance company and subject to certain conditions they agree to pay you a monthly benefit if you are unable to work because of accident, sickness and unemployment. Income Protection insurance polices may be offered as Combined Accident, Sickness, Unemployment Only income protection or Accident & Sickness Only income protection, and you may choose dependent on your own individual requirements.
Because income protection benefits are free of personal income tax, insurance providers offering income protection will generally limit your benefit to an amount less than your normal earnings, in our case up to up to 75% of your net income up to a maximum of £1,500. Top HOW DO I KNOW IF I NEED INCOME PROTECTION?
First – calculate your savings or alternative income or additional income. Potential income sources will depend on your personal circumstances. To find out if you might need Income Protection, ask yourself these 5 questions: What are my total monthly outgoings ? Estimate the total expenditure of your monthly outgoings that should include items such as mortgage or rent, loan repayments, utility bills, council tax, food and petrol. If you wish you may add your insurance costs for this cover or other insurances you pay, such as household insurance buildings insurance or motor insurance. For how long could I survive on my savings ? You need to realistically estimate your total expenditure and then deduct this from any savings you may have or any other income you may receive. Income protection insurance may be unnecessary if you decide you could survive on your savings. What are my benefits at work if I become sick or injured? Your employer may continue to pay you an income for a limited time. Some employers will only pay Statutory Sick Pay. Others may be more generous. You should check what arrangements your employer has made before arranging income protection insurance. Will the state give me financial help? State help will vary depending on your own individual circumstances but as a general rule, if you are eligible, the government will pay approximately £57.45 a week (over 25’s). Some of these benefits are means-tested, and in most cases there are conditions that have to be met, such as your having paid sufficient National Insurance contributions. If you have had a mortgage since October 1995 help for mortgage payments is not available for the first 9 months and then the payments will cover the interest only, for those with a mortgage prior to October 1995 there is no help for the first two months. How quickly could I find work? The answer to this will vary greatly dependent upon your occupation and where you live. Top INCOME - how to calculate your net monthly If your income varies (e.g. due to fluctuations in your overtime, commission and/or bonus payments) then you would calculate an “average” of your monthly net income i.e. your income after tax and National Insurance.
If you are self employed this will mean calculating your net monthly income from an average of your annual income as declared on your self-assessment return for the previous tax year and confirmed by the Inland Revenue. Top INCAPACITY A condition which stops you from doing your normal work or any other similar work. It must also stop you from doing any other work for which your experience, training and qualifications would allow you to do. If you are self employed then the condition must prevent you from carrying out any part of the running of your business. Top INCIDENT DATE The date you become incapacitated or unemployed Top INCOME PROTECTION INSURANCE Covers a percentage of your income and is paid directly to you and you choose how to spend it. It can provide for any monthly repayment such as loan, mortgage, rent, credit cards, school fees, food, gas and electricity and removes the need for separate cover (although you can just cover mortgage or loan repayments if you wish). It requires just one policy for your whole working life. Top INVOLUNTARY REDUNDANCY – how this affects your payments You are not eligible to apply for unemployment benefit for any period for which you are in receipt of payment in lieu of notice and this includes any compensation payment made for loss of office, including, but not limited to any payments made as compensation under a compromise agreement or redundancy package. For example, If you are in receipt of a redundancy package equivalent to 3 months salary you are not eligible to apply for unemployment benefit for 3 months. Top INCAPACITY A condition that stops you from doing your work or any similar job. It must also stop you from doing any other work which your experience, education or training reasonably qualifies you to do. In addition, if you are self-employed, an incapacity must stop you from helping, managing, receiving any money from or carrying out any part of the day to day running of a business. (See Statutory Sick Pay) Top JOBSEEKERS ALLOWANCE - and its affect if you claim Any impact on Job Seeker’s allowance depends on your individual circumstances. As a guide: • Job Seekers Allowance (contribution based): This is available for 6 months provided the applicant has made NI contributions for the past two years and is actively seeking work. It is not means tested. • Job Seeker’s Allowance (income based): This is means-tested - and affected by your financial position (E.g. any savings, partner’s salary). Current JSA allowance: £57-45 (25 and over), £45-50 (18-24) Top JOINT COVER FOR INCOME PROTECTION INSURANCE POLICIES We provide joint cover policies which is unusual. Most providers do not. Top LIEU OF NOTICE PAYMENT Insurers will not consider you unemployed for any day you receive payment in lieu of notice. Top MORTGAGE AND LOAN PAYMENT PROTECTION Covers only your loan or your mortgage repayment although some will additionally cover associated mortgage costs. Generally you would require a new policy with each new mortgage you obtain so pricing and acceptance could then be affected over time by your health and your age. Top MONTHLY BENEFIT PAYMENTS In order to make a claim you must have been unemployed or sick for a period of 31 days or more, you cannot claim for a period less than 31 days. Thereafter we will pay you for each day you are incapacitated or unemployed on the basis of 1/30th of one monthly benefit for each day. EG: You have a benefit payment of £500. After 31 days you make a successful claim and the £500 is backdated to Day 1. After 42 days in total you return to work. You would therefore receive a further benefit payment for 11 days that would equate to £170.05 (£500 divided by 31 = £15.50p per day). Please Note: We will treat the first day of your 31 days as the day your doctor confirms you cannot work. Top MONTHLY BENEFIT PERIOD This is the length of time insurers will pay you for any one claim until you return to work. You can make multiple claims, subject to re-qualification, (see Multiple Claims) for the life of the policy up to retirement age or until you cancel it. Top MORTGAGE TRANSFER TO ANOTHER PROVIDER As the policy is not tied to any mortgage you may change mortgage without it affecting your policy. Top Mortgage and Loan Payment Protection Covers only your loan or your mortgage repayment although some will additionally cover associated mortgage costs. Generally you would require a new policy with each new mortgage you obtain so pricing and acceptance could then be affected over time by your health and your age. Top MULTIPLE CLAIMS - for unemployment You must return to work continuously for at least six months before you can make another claim for unemployment benefit. The 30 day back to day one waiting period will apply to each individual claim. If you have periods of unemployment that are separated by six consecutive months or less insurers generally treat this as one continuous claim, ie continuing as if it was your previous claim, providing you have not received the maximum number of monthly benefits you selected. Top MULTIPLE CLAIMS - for accident or sickness You must return to work for at least one month before you can claim incapacity for an unrelated condition or for at least six months before you can make another claim for incapacity for a related condition. The 30 day back to day one waiting period will apply to each individual claim. Net Monthly Income Your monthly salary after tax and National Insurance contributions have been deducted Top Nursing Staff – Eligibility for Accident & Sickness Some Public Sector workers, such as Nurses, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please note that you cannot claim benefit unless you are in receipt of Statutory Sick Pay so you would not be able to claim whilst in receipt of full or half pay. Top OCCUPATIONS - dangerous There are generally no occupational restrictions such as motorcycle couriers or helicopter pilots but this does depend on the scheme required. Top POLICY SCHEDULE The document which details the cover we will provide you under these terms and conditions. Top POLICE - Eligibility for Accident & Sickness Some Public Sector workers, such as Police, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please note that you cannot claim benefit unless you are in receipt of Statutory Sick Pay so you would not be able to claim whilst in receipt of full or half pay. Top PROBATIONARY PERIOD - how it affects your benefit payments You will not receive unemployment benefit if your dismissal is due to the inability to pass a probationary period Top PRE-EXISTING MEDICAL CONDITION This is a physical or mental condition whether diagnosed or not, which you knew about or in our reasonable opinion should have known about, or for which you received treatment prior to the start date. You are not covered for pre-existing medical conditions that may cause you to claim for accident & sickness benefits. We may still insure you but we will not pay benefits directly relating to any claim which we consider you were aware of before the start date. However you may be entitled to benefit if for 2 years before you became unable to work, you have been free of the symptoms, have not consulted a doctor about the condition or received treatment for it. Top PREMIUM The amount you must pay every month for cover under this income protection insurance policy as documented on your Policy Schedule.
If you are in receipt of monthly benefits under this policy, you must continue to pay the premium as it falls due in order to ensure continuous cover under this certificate. Top PUBLIC SECTOR WORKERS Some Public Sector workers have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please note that you cannot claim benefit unless you are in receipt of Statutory Sick Pay so you would not be able to claim whilst in receipt of full or half pay. Top RETURN TO WORK BENEFIT If you are eligible for incapacity benefit, you may also be eligible for return to work benefit. If you have made a successful incapacity claim for at least one full monthly benefit under this policy and: • You have not received the maximum benefit period selected for incapacity; and • You have returned to part-time work with your usual employer immediately after your doctor confirms you are certified fit for work; and • You are receiving less than your usual basic salary from your employer; Insurers may pay you the difference between your usual basic salary from your employer immediately before the incident date, and your new salary, up to your maximum monthly benefit, less any state benefits as appropriate, providing that any reduction in pay is as a direct result of working reduced hours, due to the condition resulting in your incapacity claim. Top REDUNDANCY PACKAGE (Involuntary) You are not eligible to apply for unemployment benefit for any period for which you are in receipt of payment in lieu of notice and this includes any compensation payment made for loss of office, including, but not limited to any payments made as compensation under a compromise agreement or redundancy package. For example, If you are in receipt of a redundancy package equivalent to 3 months salary you are not eligible to apply for unemployment benefit for 3 months. Top START of COVER We will immediately acknowledge receipt of your application. If your application is accepted you will receive by post a Policy Schedule confirming your cover and the start date. If you do not receive your acknowledgement within 10 working days please call 1 Stop Insurance on 020 8648 8868 Top SELF EMPLOYED - definition of: • Helping with, managing or carrying on a business in the UK and are liable to pay tax under schedule D Case, I, II, IV or V or the Income and Corporations Taxes Act 1988; or • Paying Class II National Insurance contributions; or • A partner in a Partnership; or • A person who exercises direct or indirect control over a company, or owns more than 10% of the issues share capital of the company • Working for a company and in any way connected with a person who has control over that company (for example, you are one of his or her family) Top SELF EMPLOYED – when eligible to claim for unemployment As a self-employed person to qualify for unemployment benefits you must provide evidence that your final accounts have been submitted and your business has : • Permanently stopped trading and/or is in the process of being wound up; or • Has been put into the hands of a company dealing with insolvency; or • Is a partnership which has been dissolved or is in the process of being dissolved. Benefit will not be paid if your business temporarily stops trading or is dormant. Top SELF EMPLOYED – when eligible to claim for accident or sickness Incapacity must stop you from helping, managing, receiving any money from or carrying out any part of the day-to-day running of a business. In addition you must be in receipt of Short Term Incapacity Benefit from the JobCentre Plus Top SPORTS We do not usually exclude dangerous sports such as rugby, football or horse-riding, etc. Top START OF BENEFIT PAYMENTS - if claims for redundency You cannot make a income protection insurance claim for unemployment for the first 90 days from the commencement of the policy. Following this once only initial period you can make a claim after just 30 or more consecutive days of not working through unemployment. Please note that you must be in receipt of Jobseekers Allowance. Top START OF BENEFIT PAYMENTS - if claim for accident or sickness If you are no longer in receipt of your usual salary you can make a income protection insurance claim after just 30 or more consecutive days of not working through accident or sickness, the income protection insurance claim will then be backdated to the first day of the claim. Please note we will treat the first day of your incapacity as the day your doctor confirms you cannot work. Top STATUTORY SICK PAY You can claim benefit against this income protection policy for accident or sickness once you are in receipt of Statutory Sick Pay from your employer or Short Term Incapacity Benefit from the Job Centre. Current government information states: • SSP is paid for a maximum of 6 months • If after this time you are still incapacitated you may receive Short Term Incapacity Benefit from the Job Centre Plus, this payment is made to a maximum of 52 weeks The total monthly benefit you receive is limited to the percentage of your net or gross monthly income, in our case 75% of net (to a maximum of £1,500). The combination of Statutory Sick Pay and benefit from our income protection policy must not exceed your normal "net monthly income" as stated on your application form as benefit will only be paid equivalent to 75% of that income, therefore any combined monies in excess of your stated salary would be deducted from your benefit. Top STRESS You will not normally receive incapacity benefit for; • Psychiatric illness or mental disorders including depression, bereavement, stress or stress-related conditions which are not diagnosed by a consultant Top TAX The benefits are tax free Top TEMPORARY WORK SCHEME If you are receiving unemployment benefit and want to start temporary work which will continue for less than 6 months, please let us or your insurers have details in writing before you start this work. They will not pay for the period you are not unemployed. However, when the temporary work finishes you must re-register with the Job Centre Plus within 15 days. Top TRANSFER IN FROM ANOTHER PAYMENT PROTECTION POLICY You may transfer from another payment protection policy and then, if you wish, add additional cover for your other monthly outgoings to the maximum benefit allowed. If you transfer in you may then be eligible for a waiver of the exclusion period (see Exclusion) at the insurers discretion.
Once your application has been accepted you should notify your previous insurer as any benefit payments from another payment protection policy could invalidate future claims. Some policies have cancellation penalty clauses so we recommend you seek advice before cancelling your current policy. Top UK England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man Top UNEMPLOYMENT To be out of work and registered as unemployed with your local Job Centre Plus office or the Department of Health and Social Security. Top WAITING PERIOD This is the period immediately after the Incident date that you have to wait until any payment is made. As we operate different covers including a Back to Day 1 policy this “waiting period” would normally be 31 days. If you are unable to work at the end of this period, and your claim is agreed, you will be eligible to claim for monthly benefits that would be backdated to the first day of the incident. Top WHY WOULD I USE INCOME PROTECTION INSURANCE? Giving consideration to the effect on your income and your expenses, how do you think that you would cope with the change in your circumstances if you lost your income or were too ill to work? For how long could you cope? If a shortfall is likely, you should consider taking out income protection insurance to protect your family and your lifestyle. WORKING OUTSIDE THE UK If you are working outside the UK, you will not normally receive any monthly benefit for unemployment, incapacity or Return to Work (see Return to work) unless you are: • Working for the British Armed Forces or as a civil servant in a British Embassy or consulate; or • Working for an employer that is a UK registered company who assigns you to work in the European Union on the same terms and conditions; or • Working on a specific project for less than 30 days outside the UK and were actually outside the UK for less than 30 days. Top The above statements can only be treated as general advice. Nothing listed above supersedes your full policy document, which you are required to read carefully. Should you have any queries with the cover arranged then you are required to raise these with either ourselves, or insurers within 14 days. Neither we nor your insurers can be held responsible for any incorrect assumptions you make or a failure to understand the policy wording. If you are in doubt then always call us since we are on hand to offer explanations. Top
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