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ABI GROUP
APPROVED REPAIRER
CHANGE OF EMPLOYER
CHANGE IN PERSONAL CIRCUMSTANCES
COMPARISON WEBSITES
COMPENSATION
COMPLAINTS
COOLING OFF PERIOD
DOC COVER
DURATION
EMPLOYER
FAULT / NON FAULT
FINANCIAL SERVICES AUTHORITY
INCIDENT DATE
INDEMNITY
IPT
LOSS ADJUSTER
MATERIAL FACT
POLICY SCHEDULE
PREMIUM
S D & P
START of COVER
SELF EMPLOYED
SETTLEMENT
TAX
TPO
UK
ULR COVER
UNDER INSURANCE
UNDERWRITER
UNINSURED LOSSES ABI GROUP
Your car will be given a specific ranking based on the level of risk involved with each car type and model. Top APPROVED REPAIRER
Repairers recommended by your insurers. Top CHANGE OF EMPLOYER
Your cover is completely portable between jobs. However you need to make sure you keep us informed of your current occupation since this must be disclosed to the insurance company. Top CHANGE IN PERSONAL CIRCUMSTANCES
If your circumstances change at any time during this policy term, please notify us immediately in writing. If you do not do so your policy may be affected. The following are some examples of circumstances that you must tell us about:
• You have named drivers on your policy who gain a conviction or
• You permanently retire, irrespective of the reason, from work; or
• You change the nature of your work. Top COMPARISON WEBSITES – why we are not included
The charges applied to other insurance providers to be included on many of these sites are very high and by definition do not always show the most competitive. We keep our insurance premiums at these very low levels by keeping our costs to the absolute minimum and taking a greatly reduced commission. Although we would like to be included we are not prepared to pass on these costs to our clients in increased premiums. Top COMPENSATION
The FSA Compensation Scheme. If 1 Stop Insurance Co Ltd are unable to meet their liabilities you may be entitled to compensation from the FSA Compensation Scheme (FSCA) who can be contacted at 7th Floor, Lloyds Chamber, Portsoken Street, London E1 8BN Top COMPLAINTS
Although we set ourselves high standards, if we do not meet your expectations and you are dissatisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible Step 1. Please contact or write to the Managing Director, 1 Stop Insurance Company Limited, Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT. Tel 020 8648 8868 or Skype Insuranceman1 or email to
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Step 2. If you are still not satisfied with the way we have dealt with your complaint you can ask the Financial Ombudsman Service to review your case. You can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800. Top COOLING OFF PERIOD
You can cancel your income protection insurance at any time by writing to the insurer. If this is done within usually the first 14 days of the start date or receipt of the policy terms and conditions (whichever is the later) then we will give you a full refund of any premiums paid – as long as you have not made an income protection insurance claim. Top DOC COVER
Otherwise known as Driving Other Cars. Top DURATION of the policy
This is the number of months for which the policy cover will run. Please note there are no days of grace. At the renewal date of your policy all cover ceases unless the renewal premium has been received before that deadline. Top EMPLOYER change
Your cover is completely portable between jobs, however if you change any of your circumstances you should notify 1 Stop Insurance Company Limited. Top FAULT / NON FAULT
A non-fault claim is when the insurer can recover the costs from someone else. A fault claim is if they cannot recover the costs regardless of whether the accident was your fault. Top FINANCIAL SERVICES AUTHORITY
1 Stop Insurance Consultants Ltd, are authorised and regulated by the Financial Services Authority. Our FSA number is 305497 and our registered address is Unit B2, Mill Green Business Park, Mill Green Road, Mitcham, Surrey. CR4 4HT Top INCIDENT DATE
The date you had a claimable event such as an accident Top INDEMNITY
Insurance policyholders are put in the same financial position after a loss as they were immediately before it. Top IPT
A Government tax charged as a percentage of premiums. Top LOSS ADJUSTER
Investigates the legitimacy of claims. Top MATERIAL FACT
Failure to disclose material could invalidate a policy, such as driving convictions. Top POLICY SCHEDULE
The document which details the cover we will provide you under these terms and conditions. Top PREMIUM
The amount you must pay for that year for cover under the policy to be in force as documented on your Policy Schedule. If you paying on a monthly direct debit under this policy, you must continue to pay the premium as it falls due in order to ensure continuous cover under this certificate. Top S D & P
Social Domestic & Pleasure. A description of how you plan to use your car. Top START of COVER
We will immediately acknowledge receipt of your application. If your application is accepted you will receive by post a Policy Schedule confirming your cover and the start date. If you do not receive your acknowledgement within 10 working days please call 1 Stop Insurance on 020 8648 8868 Top SELF EMPLOYED - definition of:
• Helping with, managing or carrying on a business in the UK and are liable to pay tax under schedule D Case, I, II, IV or V or the Income and Corporations Taxes Act 1988; or
• Paying Class II National Insurance contributions; or
• A partner in a Partnership; or
• A person who exercises direct or indirect control over a company, or owns more than 10% of the issues share capital of the company
• Working for a company and in any way connected with a person who has control over that company (for example, you are one of his or her family) Top SETTLEMENT
When an insurer pays a claim. Top TAX
The premium under a general insurance policy is subject to Insurance Premium Tax Top TPO
Third Party Only, this means that you will be covered for damage or injury to Third Parties only. Top UK
England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man Top ULR COVER
Uninsured loss recovery – better known as legal expenses cover, which you can add on to your policy. Top UNDER INSURANCE
For example insuring your car for £8,000 when the car is worth £10,000. Insurance companies will almost always scale down claims as a result. Top UNDERWRITER
Person who decides whether to accept a risk and calculates the premium. Top UNINSURED LOSSES
Elements not covered by your policy such as hire charges. Top
The above statements can only be treated as general advice. Nothing listed above supersedes your full policy document, which you are required to read carefully. Should you have any queries with the cover arranged then you are required to raise these with either ourselves, or insurers within 14 days. Neither we nor your insurers can be held responsible for any incorrect assumptions you make or a failure to understand the policy wording. If you are in doubt then always call us since we are on hand to offer explanations.
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