Below are just some of the comments from our clients
Value add “Many thanks for your prompt & efficient service. Greatly appreciated your efforts on my behalf”.
“Thank you so much for your help with this, you got to the bottom of it much more effectively that I could! “
“Many thanks for your exceptional attention to detail. To send the copy policy documents direct to my regulators was beyond the call of duty. It is this little extra effort by you that sets you apart as a company. Once again many thanks.”
Compassionate/Considerate “Thank you so much for all your hard work over the pasty few days. I could not believe an insurance broker could be so understanding and considerate. Your staff do you credit.”
“Even though my claim was very embarrassing your staff member remained professional throughout I suppose I will look back one day and laugh but her help meant I didn’t cry at the time. Many thanks for your help.”
Exceptional Service “From start to finish your friendly team have been a joy to deal with. They took the time to get my insurance just right. Always helpful and bright - I am happy to speak to them anytime.”
“You go that extra mile. It is so rare nowadays to find a company with these values. With you I know I will have faultless service and you have won a client for life. Well done.”
“You remain our preferred supplier because of your service”
“Every year you help me through the maze of insurance terminology. I don’t know what I would do without your assistance. Thank you so much for your help”
“My travel claim was dealt with swiftly and with compassion following the death of my mother-in-law. Your service in a trying time was much appreciated and helped immeasurably at a very stressful time.”
Recommend “I have no worry about recommending 1 Stop Insurance Ltd to friends and colleagues who want insurance. Unlike some companies I could name, your staff put my interests first, taking the time to get to know what I needed. When I was told something would be done it was. The speed of action was astounding”
Premium Savings “Wow. What a premium saving! My only regret is that I was not put in contact with you guys before. Just think of the savings I could have made over the years!
“Being with a major building society I assumed the premium I was paying was competitive. You saved me over £220 and provided comparable cover. Thank you so much. I will definitely contact you again when my car and travel policies are due for renewal.”
“I want to put on record our great satisfaction with 1 Stop Insurance Ltd. Not only have they saved us a lot of money - - on both home and travel insurance - - but their helpfulness and evident integrity have made it a pleasure to deal with them”
“Thank you for your splendid assistance in obtaining my new motor policy. It was good to know you could beat Saga on price as well as deliver excellent service.”
“Having been with my last insurers for over 10 years I expected I was getting a competitive deal. How wrong I was. You opened my eyes to what a truly proactive brokerage could achieve. My thanks to you and your staff on astounding service and cover.”
Speed “As you know we recently suffered a major fire at our home but are now back in the property. I just wanted to put on record how impressed I was with the speed of the service offered by your staff. I had an interim payment for clothes within the day and accommodation for that night whilst the damage was assessed and repaired. You helped to resolve a dramatic event and I will never forget your help.”
“Needing proof of insurance cover on my new property before I could complete on the purchase, I was astonished that not only could you quote so quickly but also that you were able to issue the policy immediately and even email the full policy then and there to the lender. Service above and beyond. Well done”
Experience "I would just like to express my thanks for the expert advice freely given in answer to the technical questions I raised. Your staff member was both infinitely knowledgeable and understanding. She took the time, in an obviously busy day, to explain the insurance technicalities in terms I could understand. Actually knowing what cover I have in place puts my mind at rest."
All names and personal details are not shown to preserve our clients anonymity.
